Privacy Policy

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Last updated: 09/01/2026

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This Privacy Policy describes how CLARKE & HOLLAND (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clarkeandholland.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or any individual whose information we collect under this policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of our Services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any steps required by law.

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How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.

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Information We Collect Directly from You

• Contact details (name, address, phone, email)

• Order information (billing/shipping address, payment confirmation)

• Account information (username, password, security questions)

• Shopping information (items viewed, added to cart or wishlist)

• Customer support information (messages, feedback)

 

Information We Collect through Cookies

We automatically collect certain usage data through cookies and similar technologies, such as device/browser info, IP address, and your interactions with the Services. You can manage cookie preferences through your browser, but disabling cookies may affect site functionality.

 

Information from Third Parties

We may receive information from vendors and service providers (e.g., payment processors, shipping partners, site platforms). Any such information is treated in accordance with this Privacy Policy. We are not responsible for third-party privacy practices; please review their policies as needed.

 

How We Use Your Personal Information

• To provide and deliver our products/services

• To process payments and fulfill orders

• To send notifications about your account, orders, returns, or exchanges

• To arrange shipping, facilitate returns, and manage your account

• For marketing and promotional purposes (with your consent)

• For security, fraud prevention, and legal compliance

• To respond to your inquiries and provide customer support

 

How We Disclose Personal Information

We may share your information:

• With vendors and third parties who perform services on our behalf (IT, payment, shipping, analytics, etc.)

• With business and marketing partners (e.g., our website platform)

• When required by law, or to protect our rights and users

• In connection with business transactions (merger, sale, etc.)

We do not sell your personal information.

 

User Generated Content

If you post reviews or other content on public areas of the Site, this information will be publicly accessible. We cannot control how others may use or share such information.

 

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review those sites’ privacy policies.

 

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

 

Security and Retention

We use reasonable security measures to protect your information, but no system is completely secure. We retain your information as needed to provide Services, comply with legal obligations, and resolve disputes.

 

International Users

Your information may be processed outside your country. For transfers from the UK or Europe, we use approved legal mechanisms to safeguard your data.

 

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. You may also opt out of marketing communications at any time. To exercise your rights, please contact us at samclarkeandholland@gmail.com. We may need to verify your identity before fulfilling requests.

We will not discriminate against you for exercising your rights. You may designate an authorised agent to act on your behalf, subject to verification.

 

Complaints

If you have concerns about our privacy practices, please contact us. If unresolved, you may contact your local data protection authority.

 

Contact

For questions or to exercise your rights, please email us at samclarkeandholland.@gmail.com.