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Terms of Service

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“The best relationships—like the best jewellery—are built on trust and clear terms.”

Terms of Service

Last updated: 09/01/2026

OVERVIEW

This website is operated by CLARKE & HOLLAND. Throughout the site, the terms “we”, “us” and “our” refer to CLARKE & HOLLAND. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced or linked herein. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any Services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It’s your responsibility to check this page for changes. Continued use of the website means acceptance of those changes.

Our store may be hosted on Shopify Inc. or another e-commerce platform. They provide us with the platform that allows us to sell our products and services to you.

 

1. ONLINE STORE TERMS

You must be at least the age of majority in your country or region, or have given us consent to allow any minor dependents to use this site.
You may not use our products for any unlawful purpose or violate any laws in your jurisdiction.
No worms, viruses, or destructive code may be transmitted.
Breach of any Terms will result in immediate termination of your Services.

 

2. GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
Your content (excluding credit card info) may be transferred unencrypted over networks. Credit card info is always encrypted.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

 

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current.
Material is provided for general information only and should not be relied upon as the sole basis for decisions.
We reserve the right to modify site contents at any time, with no obligation to update information.

 

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part) at any time without notice.
We are not liable for modifications, price changes, suspension, or discontinuance.

 

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. Limited quantities may apply, and returns/exchanges are subject to our Refund Policy: [LINK TO REFUND POLICY].
We strive to display product colours and images accurately, but we cannot guarantee your device’s display is accurate.
We reserve the right to limit sales or quantities to any person, region, or jurisdiction.
Descriptions and pricing may change at any time. Products may be discontinued at any time.
We do not warrant that products, services, or information will meet your expectations.

 

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order.
You agree to provide current, complete, and accurate purchase and account information, and to update it as needed.
See our Refund Policy for details: [LINK TO REFUND POLICY].

 

7. OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” with no warranties. Use is at your own risk and discretion.

 

8. THIRD-PARTY LINKS

Some content, products, and services may include materials from third parties.
We are not responsible for third-party websites or materials.

 

9. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, or materials (“comments”), you agree we may use them without restriction.
You are solely responsible for your comments and their accuracy.

 

10. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy: [LINK TO PRIVACY POLICY].

 

11. ERRORS, INACCURACIES, AND OMISSIONS

There may be information on our site that contains typographical errors, inaccuracies, or omissions.
We reserve the right to correct errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

 

12. PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to solicit others to perform unlawful acts, to violate laws, to infringe on intellectual property, to harass, abuse, insult, or discriminate, to submit false information, to upload viruses, to collect personal information of others, to spam, or to interfere with security features.
We reserve the right to terminate your use for violating any prohibited uses.

 

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee your use of our Service will be uninterrupted, timely, secure, or error-free.
Your use of the Service is at your sole risk.
All products and services are provided 'as is' and 'as available' without warranties of any kind.
In no case shall CLARKE & HOLLAND, our directors, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, special, or consequential damages of any kind.

 

14. INDEMNIFICATION

You agree to indemnify and hold CLARKE & HOLLAND and our affiliates, partners, officers, directors, agents, contractors, suppliers, and employees harmless from any claim or demand due to your breach of these Terms or violation of any law or the rights of a third party.

 

15. SEVERABILITY

If any provision is determined to be unlawful, void, or unenforceable, such provision shall be severed and the remainder shall remain enforceable.

 

16. TERMINATION

These Terms are effective unless and until terminated by either you or us. If you fail to comply, we may terminate this agreement at any time without notice.

 

17. ENTIRE AGREEMENT

These Terms and any policies or rules posted by us on this site constitute the entire agreement and understanding between you and us.

 

18. GOVERNING LAW

These Terms and any agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

 

19. CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the site constitutes acceptance of those changes.

 

20. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at samclarkeandholland@gmail.com.

Let me know if you want this as a downloadable file, or if you’d like to add anything specific to your business!

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